Key Exchange

Simple! We use a system of lockboxes (the customer must provide the lockbox, we have them available for purchase), Once the details of where the lockbox will be placed is entered into your property profile, and a booking is made for key exchange, we deliver the keys to the lockbox in the morning, ready for your guests arrival, and if a pick up is made, we pick up the keys from the lockbox in the afternoon! Whilst not in use the keys will be stored in our secure facility, ready for the next booking. 

We understand this happens, the best thing to do in this case is to amend your key delivery to the morning before guest arrival, meaning the guests are free to arrive as early as they please! Just remember we require notice to amend your booking.

While unfortunate, this could happen. If your lock box does go walkabout, just let us know and we can replace it with one of ours for an additional fee!

This primarily comes to down to guest education, we recommend for you to inform your guests clearly at check in and prior to check out, they keys must be placed in the lock box by a certain time. You will be charged the full amount in this case, and will have to re-book for the next day. You can always pass this charge onto your guest!

Our key deliveries are scheduled to run prior to 11 am, 7 days a week and pickups between 1pm and 3pm. If your guests would like to check out later than this, we can easily arrange to pick up the keys the next day. If this is the case please ensure you book the pickup for the day after departure.

Our services do not include a lock box, although we can certainly provide one at an additional cost, please get in touch if you are interested. Please note most lock boxes including ours only fit 1-2 keys or a key and a fob.

This is dependant on if your property is a house or an apartment. Anywhere out of general view and securely attached to the ground or a structure is acceptable. In the case of an apartment, it is best to consult your building manager prior to selecting a spot!

Logistically we are unable to arrange this with guests, after years of experience we have found the best solution to be a lock box stored on the premises so they can come and go as they please.

The property keys are stored in our secure facility, security includes alarms, Key safe and CCTV, your keys are in safe hands!