Bookings

Unfortunately due to delivery constraints, Amenity packs must be ordered alongside linen.

Yes indeed! You don’t need to be letting your property to use our services.

No, we prefer running a transparent pricing structure, so instead of receiving a receipt for works you weren’t aware of, we will not clean the BBQ without it being booked prior. We recommend contacting your guests during their stay to confirm whether the BBQ needs cleaning

Payment is authorised at the time of booking confirmation, and processed one completion of the order (every bookings under the same order number). You can access a tax invoice for payments in the accounts section of your dashboard once the order is completed. 

The time window selected indicates the window the clean will be started in. Certain circumstances (e.g. Property left in undesirable state, housekeepers previous clean being deyaled, extra large proeprty etc..) can push this back although Home and Host and its housekeepers will ensure everything possible is done to complete the job within the time window.

During the booking process, you will be asked what day/time window you would like your linen picked up. We will know the location from your initial property registration (please ensure this is up to date). If you book a pick up from 7-10am, our drivers will be instructed of the location of the linen and will pick up the linen anytime between 7-10am. You will be notified once our driver has picked up the linen.

Home and host housekeepers will add any additional comments as they see fit. This could be damage, missing items, condition of the property, guests refusing to leave, anything they believe may be useful for your knowledge.

Almost! The booking will be beemed out to all of our available housekeepers in your local area. Once a housekeeper confirms their schedule, you will be notified of the confirmation. This usually takes place within a matter of hours although demand may be high in your area in which we will manually schedule a housekeeper close by

The linen hire terms is 21 days. If you need longer, the system will recognise this and price accordingly. If you want to book a mid stay linen change delivery, simply put the pick up date of the first booking, and new delivery date of the second booking to the same time window, and ensure the linen is in your specified pick up point at the beginning of that window.

Absolutely! Simply select the end date of your linen hire period to the date of the request mid stay change over, and start another linen booking from that day. Then simply ask your guests to remove the linen and place it in a bag in the indicated position for pick up before 1pm. We will deliver the new linen to that same spot before 11am.